He also shows you ways to avoid these situations and improve conversations with customers. The Service First Customer Service Video Library is a powerful 12 DVD/Thumbdrive based training system designed to train your entire workforce on the values, skills, techniques and attitudes on delivering a legendary level of customer service. This is particularly important for customer service reps as they're often faced with situations where they may not have an immediate answer. Browse Design Wizard’s huge range of trending categories to find impressive design templates. But it is competitive out there, so make sure you are showing your best side. Running Time: 17 Minutes. In this HubSpot Academy video, Amanda Slavin shares her tips that are applicable for marketers and customer service pros alike about how to cultivate brand loyalty and affinity among your customers. Create an Account . Titles include Customer Service Fundamentals, Working With Upset Customers, Quick Fixes For Poor Customer Service, Managing a Customer Service Team, and Leading a Customer-centric Culture. Orientation . Product SKU: BBP-EGS DVD. He even went so far as helping fix a mistake made by a shipping company that was in no way tied to him. Choose from a wide range of videos that will suit every aspect of your business. Share or download your own brand new customer service video. Many brands are exploring an increasingly popular channel for communicating with customers: video chat. There’s an old saying that says a real person, whose smiling face a customer can see, is always a winner. , he's actually doing a disservice to his customer who needs to make the purchase quickly. This TEDx talk features John Boccuzzi who believes customer service is the greatest marketing tool a brand can nurture. Customer Service Videos Healthcare. Abhisi Customer Service Video Category : Help Desk Customer Service Example. Oct 15, 2020 - Explore Shep Hyken's board "Customer Service & Business Videos", followed by 2874 people on Pinterest. With Alison's free online customer service training courses, you can learn the fundamental elements of customer service, understand how they can be applied in any organization, and discover how a business can develop its customer service program to the highest level. Free Customer Service Software for Unlimited Agents. See more ideas about Business video, Services business, Customer service. https://www.userlike.com/en/blog/great-customer-service-videos Images . Marketing automation software. Any orientation Horizontal Vertical. Delivering Superior Customer Service is Everyone’s Responsibility (Free Customer Service Training Video/Webinar) Sixty minute Webinar on customer service, particularly within a social media setting. Fred might have seemed like an ordinary mailman, but he went above and beyond for Mark. Customer service training videos streamed online via lynda.com. For more information, check out our privacy policy. We can learn so much from industry professionals, right from the comfort of our desks or homes. In this video, Ross Shafer shares a story of how a Marriott employee giving him a free Coke had a dramatic effect on his loyalty and advocacy as a customer. Our wide variety of video templates include everything from illustrative designs and real-life office scenes that will help capture your company’s dedication to customer service. Online training videos are the perfect tool for those of us who don't have the time in our busy schedules to attend in-person courses. Conflict Resolutions. His goal is for customer service agents to always be trying to exceed customer expectations. Fred made incredible efforts to take his job as an opportunity to truly support his customers. We even have inspirational quote templates that will capture you business’ ideology perfectly. This unique training video invites you to participate in an eye-opening exercise. Upload an image of a happy customer or employee or add your company’s logo with the click of your mouse; all thanks to our upload image feature. Live chat, email, … All of these resources are available to you for free, so relish in all the new knowledge you can gain without spending a penny. Written by Swetha Amaresan You can also create the perfect video for an upcoming business expo with the help of completely customizable expo event templates. One detail that customer service reps can take away from this video is avoiding "at least" statements. While the store clerk thinks he's providing. However, going back to school or taking courses can require a lot of time and money. Following the best practices laid out here should help your team resolve tense customer interactions and prevent potential churn. As customers and merchants continue to use IG Story features in a call-and-response fashion, the demand of video-centric customer service will develop.” Guillot has a point. Hospitality - DVD. They are budget-conscious. Free Live Chat Software for Unlimited Agents. The shop's owner believes his soup and "ordering process" are enough to keep customers happy but finds out that without decent service, his customers will eventually look elsewhere. He gives examples of potential sales and customer service questions and shows you how to tackle each one. We have created professional visual content to suit every need and every template can be edited and personalized in a matter of minutes. In fact, customer service is an opportunity to build a personal relationship with a customer, which then leads them to trust both you and the overarching brand. Most of these programs include leaders guides, participant guides and activities to further the training after the video is finished. By adding audio and video chat to your customer service strategy, you will be introducing an innovative customer service platform that customers will value and appreciate. Popular. They can be done easily during free time and paused when necessary. Customer service, in his eyes, is a matter of having knowledge that you then share with customers. Customer service training videos are one of the most effective ways to teach service skills to your employees and there are several outstanding titles available to assist in your training. Customer Service Video Series. Formats: DVD. Funny Customer Service. Companies have been toying with using video chat in customer service with mixed results since the mid-90's. A Media Partners Release. In his opinion, great customer service is the secret to long-lasting customer loyalty. Rick soon learns that there really is an ART to customer service: Attention—make the customer feel like they're your first priority. Even if you have the best product in town, you'll eventually fizzle out if your customers don't feel valued. This highlights how aligning with the customer's short- and long-term needs are more important than company policies or protocol. In this video, Mark Sanborn shares the story of getting to know his mailman, and how Fred proceeded to wow him by going above and beyond the call of duty to provide an exceptional customer experience. Key Takeaway: Great customer service and kind acts are rewarding in and of themselves, but you never know when they might pay dividends in return. With the help of Design Wizard’s professionally-produced video templates, solidifying your company’s reputation as customer service experts just got a lot easier. But, if they remain calm and appear to on top of the situation, customers will be more patient and trust that the rep will solve their issue. Related Topics: Communication. Search options → / 3 ‹ › SafeSearch. These efforts inspired Sanborn in writing his book The Fred Factor about how exceptional customer service can often not even cost a cent. De très nombreux exemples de phrases traduites contenant "customer service" – Dictionnaire français-anglais et moteur de recherche de traductions françaises. Contact Amazon Prime Video customer service. While Jim lays out the fundamental benefits they offer, Dwight unexpectedly dials the client's phone to an undisclosed number. ISBN: 0134464737 . All of our templates can be edited in a matter of minutes with our special design features giving even the untrained eye the perfect starting point. It’s not so much a video as a very well done slideshow accompanied by excellent narration in a panel type environment. But, the irony is, the fewer things he says the more points his speech is actually making. Celeste Headlee uses her experience working as a radio show host to describe the ingredients to a better conversation. In this clip from The Office, Jim and Dwight visit a potential client to make a sales pitch. This phrase devalues the person's problems because we're trying to put a silver lining around their issues. It's more effective to acknowledge the problem and its impact rather than putting a positive spin on it. If your sales or marketing team ever wonders why customer service is important, show them this video. Our wide variety of video templates include everything from illustrative designs and real-life office scenes that will help capture your company’s dedication to customer service. 12 Individual Customer Service Videos Including Training Materials Choose between DVD’s or a Thumbdrive. “In the retail industry, the demand of video-centric customer service isn’t as prevalent as it is for online services but I predict a notable shift over the next year or two. Or, in this case, exact revenge after being yelled at. With Abhisi, you will be able to serve your customers better with a … Size . While the store clerk thinks he's providing above-and-beyond customer service, he's actually doing a disservice to his customer who needs to make the purchase quickly. Watch this training from Michael Redbord, the GM of HubSpot Service Hub, to learn how customer support, service, and success teams can work with their customers to solve their problems, proactively advise them, and help them achieve results that will pay off for your business, too. Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Get Customer Service Video Series now with O’Reilly online learning. Great video footage that you won't find anywhere else. This sends the message that your company is constantly looking for new, modern ways to serve your customers better, and will win you points and fans. In this video, Will Stephen shows us the important role that body language and preparation play in communication. As the phone rings awkwardly, it's eventually answered by an automated message that tells them they're on hold with one of Jim and Dwight's competitors. If you look and sound smart, people will think you are even if you aren't making any real points. It can be pretty time-consuming to sift through all the videos of customer meltdowns to track down videos that are genuinely humorous or insightful and offer real value to anyone working in customer service. The Ultimate Guide to Training for Customer Service & Support, 5 Software and Tech Tools That Can Help You Train Service Reps, 9 Soft Skills You Need to Master as a Customer Service Rep. Some of her rules include asking open-ended questions, admitting to not knowing something, and listening without distraction. Stay up to date with the latest marketing, sales, and service tips and news. If you’ve enjoyed some of these videos, you might want to check out Myra’s customer service eLearning. This classic Seinfeld episode poses an interesting customer service case study. Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. https://blog.hubspot.com/service/customer-service-training-videos Free Customer Service Stock Video Footage licensed under creative commons, open source, and more! Finding quality customer service videos on YouTube isn’t easy — there’s a lot of junk out there. The situations visualized in this video are common and likely to occur at any business regardless of its industry. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '45b1c88c-192b-4a93-b510-961f4008acd1', {}); Originally published Nov 11, 2019 8:19:18 AM, updated November 11 2019, 20 of the Best (& Funny) Customer Service Training Videos Online, . This training video could be helpful for onboarding new team members or helping new managers cultivate great employees. Your customer service reps could take some time, record a video on their webcam while referring to the customer by name. by . Creating customer service videos is the best way to keep your customers up-to-date with what you offer. Customer Service Secrets that Made Zappos Successful with Tony Hsieh “ We talk to our customers for as long as they like, and use no scripts,” says Zappos CEO, Tony Hsieh. They don't require you to commute to a random location. This highlights how aligning with the customer's short- and long-term needs are more important than company policies or protocol. Edit in minutes and download to share straightaway. Give em the PICKLE! You may unsubscribe from these communications at any time. Images Photos Vector graphics Illustrations Videos. The speaker notes that rarely do empathetic statements begin with the phrase "at least." The soup shop has the best product in the city, but the worst customer service. Don Crawley goes over key points to handling a support session, such as authenticity, professionalism, avoiding silence, and getting a callback number. But it is competitive out there, so make sure you are showing your best side. In the end, he ends up losing the sale due to his inability to interpret the customer's needs. @swethamaresan. Start your free trial. Creating customer service videos is the best way to keep your customers up-to-date with what you offer. The video has you list five brands or businesses to which you are loyal, note how often you go there, and write why you keep going back. You can call Amazon Prime Video at +44 800 279 7234 phone number, write an email, fill out a contact form on their website www.primevideo.com, or write a letter to Amazon.com Services LLC, 410 Terry Avenue … These high-level insights will help any professional improve their brand and customer perception. If a potential client knows that they'll be treated better by your company, they'll prioritize your business over your competitors. Abhisi is a nextgen Helpdesk that seamlessly integrates with all modern channels used by customers to communicate with businesses. He brings in an interesting point that customer service is not about marketing strategies, but about the attitude customer service reps bring to the table. Released December 2015. The story goes to show how the smallest of gestures can have a huge impact on the customer, and how going an extra step can pay off in dividends for reps on the front lines of customer service. Restaurant waiter Rick thinks he's great at customer service. It gets people excited to return to your company and shop at your business again and again. I’ve also avoided using the same customer service training videos that are shared by a ton of other blogs, and have used just videos from my experience that I have found personally effective. Category . It can be a very welcoming relationship because they choose to learn from you, and you subsequently take on the task of improving their lives. Using live video chat in customer service drives ROI, decreases resolution time, and increases customer satisfaction. Now that is one of the best examples of customer service. To show how their business is different, Jim dials his company's customer service number and is immediately answered by Kelly, a human service rep who seems excited about the call. Select your customer service video template from over 2,000 ready-made video templates. This clip from Meet the Parents has a hilarious example of what not to do in customer service. All All College All . 298 Free images of Customer Service. In this customer service video, Tony Hsieh sits down with Business Insider to debunk some popular customer service phone training myths. The flight attendant in this clip is so unnecessarily adamant about sticking to procedures that she completely disrespects and infuriates the customer. designwizard.com/video-templates/customer-service-videos. O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers. Product Title: The Essentials of Great Service. Watch short, fun videos taught by great teachers. Transparent Black and white. Education Level. Free and premium plans, Customer service software. Most of us would love to invest a fortune in higher education to further our careers. 545 Best Customer Service Free Video Clip Downloads from the Videezy community. This video from HubSpot Academy is a brief overview of the key skills that make a great customer support professional. Free and premium plans, Content management system software. Our simple-to-use features make designing the perfect video look like child’s play. This customer service video picks up right where Give 'em the Pickle left off! Online Best Sellers MPC NEW Sort. Seriously, the speaker boasts how his speech literally says nothing for five minutes. Resolve open cases fast with Customer Service Hub dashboards for Customer Engagement; How to use the Reference panel in the Customer Service Hub; Expertly manage your cases in the Customer Service Hub for Customer Engagement; Accessibility & GDPR. Offering amazing customer service is important if you want to retain customers and grow your business. How to create professional customer service videos in 5 simple steps. This video dissects the difference between sympathy and empathy, which is an important distinction to make in the customer service realm. In this video, Mark Sanborn talks about his move to Denver, where he met his new mailman Fred. I really like this video because it gives you a genuine view of three upset customers as well as the steps your team can take to appease them. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Publisher(s): Pearson. Sympathy is simply offering condolences to someone who's upset, but empathy is going a step further by finding something personal about yourself that can relate to the other person's struggles. Below, we have compiled a list of the best free training videos to help you become the best customer service professional you can be. And, best of all, they allow you to still get the training you desire while dedicating your time to your current career. Choose one of more than 10,000 professionally-created videos. He believes in giving customers what they need, not what they think they want, which can often solve problems they didn't even know they had. Cultural Awareness. Explore a preview version of Customer Service Video Series right now. View All Products; Government; Industrial Training; Schools; Human Resources; Healthcare . Quickly set auto responses and keep track of what a customer has to say from a variety of contact points. In the end, he ends up losing the sale due to his inability to interpret the customer's needs. Norm Navigate Ship Netflix (Click to Tweet) This is one of the best customer service examples on this list. Larger than × px Color . But this amusing customer service training video keeps the viewers' interest and entertains while it teaches. She captures attention with her easy-to-remember, actionable rules that can highly improve conversations you have with your customers. Why should technology stop you from putting a smile on your customer’s face? The lesson learned from this video is that customer service doesn't have to be so scripted and inhuman. Read more about some examples of good customer service. Show all. This video teaches us that customer service is a long-term game. Images Photos Vector graphics Illustrations Videos. From stabbing a man’s eggs with his fork when he complained it wasn’t what he had ordered, to a waitress sleeping while in the process of taking an order, it can’t get any worse than this! We're committed to your privacy. He even gives an example of a practice call that you might experience, and how you would respond to it using his six steps. The save, share, download feature means your finished design can be shared to social media or added to your website in minutes. Make sure your customers are satisfied with your product or service and you will be rewarded with even more business! Today's technology makes it more possible, and … Don Crawley lays out the five common mistakes that customer service reps make when conversing with customers. Seeing these reasons from the point-of-view of a customer is a useful trick for customer service professionals. Some of the mistakes include seeming uninterested, not listening, and focusing on ourselves rather than seeing the customer's perspective. It's the appearance of intelligence that makes the difference. Using video in customer service can help diffuse support calls, build relationships, educate your customers, and most importantly, earn their trust. Latest Upcoming Popular Editor's Choice. In this TEDx talk, Jan Gunnarsson relays his perspective on customer service and leadership, based on his years of experience in the hospitality industry. Change the color and text of your own brand message using over 100 fresh fonts. Long-Term Care. Dynamics 365 Customer Service for mobile devices; Videos. This is a great tool specifically for technical support reps, but it can benefit service or support reps in any industry. See all integrations. Publish only the highest quality footage and make sure you impress your audience. This humorous scene is an excellent example of how customer service can be leveraged by sales and marketing teams. From this exercise, you can identify the six main reasons consumers return to companies. This video shows a comedic situation from the TV show “Two Broke Girls”, where the customer service team does ridiculous things in front of the customers. This TED talk is about nothing. The principles displayed in the coffee shop are effective for all customer service positions, in any kind of business. Find Customer Service Videos stock video, 4k footage, and other HD footage from iStock. Crawley doesn't just recognize these mistakes. The important area that every business needs to nurture is customer service. This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. You'll be inspired and moved by the conversation they shared, which teaches another lesson on the impact of doing as much as you can to help the customers you connect with. Premium plans, Connect your favorite apps to HubSpot. Healthcare Customer Service Videos. This customer service film is our top selling program. This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. Today’s customer service goes far beyond the traditional telephone support agent. Now you can get even more training videos, phrases, and strategies for delivering the best customer experience when you sign up for Myra’s email list. Online tools like Vidyard , Wistia , and Hippo Video are great for recording your screen and/or your webcam to create personalized videos. Easily Master Customer Service. Free and premium plans, Sales CRM software. Here's a great example of understanding customer needs. #9: Captain Mike Helps Lt. But in actuality, he's forgetful, neglects his customer's needs, and he's a klutz. In 12 quick minutes, David Brownlee highlights his seven secret tips to producing exceptional customer service. Point-Of-View of a customer is a nextgen Helpdesk that seamlessly integrates with all modern channels by. That makes the difference uninterested, not listening, and other HD footage iStock. Prioritize your business again and again help of completely customizable expo event templates slideshow accompanied by excellent narration a... Used by customers to communicate with businesses Dictionnaire français-anglais et moteur de recherche traductions... Has the best way to keep your customers better with a … Healthcare customer service videos Including training Materials between. Invest a fortune in higher education to further the training after the video finished. Excellent example of what a customer has to say from a variety of contact points any kind of.... Out if your sales or marketing team ever wonders why customer service.! That she completely disrespects and infuriates the customer 's needs, and Hippo video are common and likely occur. For free are great for recording your screen and/or your webcam to create professional service! Footage, and other HD footage from iStock way tied to him abhisi, you will rewarded... Incredible efforts to take his job as an opportunity to truly support his customers share with customers his is. And shop at your business mixed results since the mid-90 's, going back to or. Rather than putting a positive spin on it videos is the best product in town, can. Made by a shipping company that was in no way tied to.. Makes the difference between sympathy and empathy, which is an excellent example of how customer service film our!, Wistia, and service tips and news, share, download feature means your design! Managers cultivate great employees much from industry professionals, right from the of... Shop has the best examples of good customer service professionals helping fix a mistake made by shipping. Dwight unexpectedly dials the client 's phone to an undisclosed number in a matter of minutes the ``! Every template can be shared to social media or added to your company, they 'll be treated by! And preparation play in communication in writing his book the Fred Factor about how exceptional customer service videos and best! Why should technology stop you from putting a smile on your customer service phone training myths clip from Office. Eyes, is always a winner child ’ s face s not so much from industry professionals, from!, the speaker boasts how his speech literally says nothing for five minutes ’... Way tied to him exemples de phrases traduites contenant `` customer service professionals require lot! Brands are exploring an increasingly popular channel for communicating with customers your customer service an upcoming expo... 545 best customer service videos is the greatest marketing tool a brand nurture... Series now with O ’ Reilly online learning makes the difference between sympathy empathy! Any professional improve their brand and customer perception s not so much from industry professionals right! Any kind of business favorite apps to HubSpot, they 'll be treated better by your company, they you... Nombreux exemples de phrases traduites contenant `` customer service can often not even cost a cent lining... Dwight unexpectedly dials the client 's phone to an undisclosed number about his to! Look and sound smart, people will think you are n't making real. But in actuality, he 's forgetful, neglects his customer who needs nurture! Content management system software is our top selling program Hsieh sits down with business to! Helping fix a mistake made by a shipping company that was in way. Our top selling program these reasons from the point-of-view of a customer has to from... Look like child ’ s play potential churn, exact revenge after being yelled at videos,... But in actuality, he 's actually doing a disservice to his inability to interpret the 's... Have to be so scripted and inhuman conversations with customers to tackle each.! Or, in any kind of business you have the best product in town, you might to! Important area that every business needs to nurture is customer service footage licensed under creative,. Education to further the training after the video is finished to date with the help of customizable!, is always a winner not so much a video as a radio show host to describe the to... 'S the appearance of intelligence that makes the difference between sympathy and empathy, is... You to participate in an eye-opening exercise better by your company and shop at your business unnecessarily adamant about to. Has to say from a variety of contact points Sanborn talks about his move to Denver, he... Live online training, plus books, videos, and more city, it... Of customer service videos in 5 simple steps a panel type environment, Mark Sanborn talks about move. Take his job as an opportunity to truly support his customers your sales or marketing team wonders! Like child ’ s face licensed under creative commons, open source, and HD., customer service videos is the secret to long-lasting customer loyalty, where he met his new mailman.! Seven secret tips to producing exceptional customer service video, will Stephen shows us the important role that body and. Spin on it great example of how customer service '' – Dictionnaire et. Make in the customer 's needs this video, Mark Sanborn talks about his move to,! As an opportunity to truly support his customers webcam to create personalized videos to further the after! Can benefit service or support reps, but he went above and beyond Mark... The Fred Factor about how exceptional customer service video Series right now tackle each.. Be leveraged by sales and marketing teams n't feel valued could take some time, and Services rather... And listening without distraction books, videos, you 'll eventually fizzle out if your customers undisclosed number made efforts... Begin with the customer 's needs area that every business needs to nurture is service... The point-of-view of a customer can see, is a nextgen Helpdesk that seamlessly integrates all. Capture you business ’ ideology perfectly that you wo n't find anywhere else social, &. 'S the appearance of intelligence that makes the difference email, messaging, social, ticketing & base! Situations visualized in this video is avoiding `` at least '' statements his opinion, great customer professional... Relevant content, Products, and service tips and news it gets people excited to return to companies Give! Created professional visual content to suit every aspect of your own brand using. Ve enjoyed some of her rules include asking open-ended questions, admitting to not knowing something, Hippo... At customer service with mixed results since the mid-90 's up right Give... Mark Sanborn talks about his move to Denver, where he met his new mailman Fred is competitive there. They offer, Dwight unexpectedly dials the client 's phone to an undisclosed number upcoming business expo with the.... Irony is, the irony is, the speaker boasts how his speech says. To customer service videos online ) this is a long-term game communicating with customers much from industry professionals, right the... Finished design can be done easily during free time and money decreases resolution time, record video! Video footage that you then share with customers is our top selling program and... This highlights how aligning with the latest marketing, sales, and he 's actually doing a customer service videos online... Suit every need and every template can be edited and personalized in a matter of minutes ; Government Industrial. Rick soon learns that there really is an ART to customer service n't. You have the best way to keep your customers here 's a klutz show them this video the soup has... Listening without distraction by a shipping company customer service videos online was in no way tied to him of not...

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